Refunds

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for a refund. Processed refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times.

Contact us at support@hellabayparty.com for further information or with any product concerns. We aim to respond to every email within 24 hours, Monday - Friday.