FAQ

CAN I EDIT MY ORDER?

We can edit your order as long as it has not yet been processed or packaged. Keep in mind that orders may be processed earlier than expected on our website so we recommend that you let us know about any changes as soon as possible. We’re not able to add items to an existing order. If you’d like to add more items, place a new order and provide us with both order numbers; our team will merge them before shipping and reimburse any shipping fees, if eligible.

 

CAN I EDIT MY SHIPPING ADDRESS?

If your order has not yet shipped, email us at support@bayparty.com with the new address and order number and we can adjust it for you. If the order has already been processed and shipped, we’re not able to adjust the address for you.

 

 

CAN I EDIT THE ENGRAVING ON MY ORDER?

Once submitted, we’re not able to edit the engraving on your order. This is because they are processed by our engraver right away. Please be sure to review your order and engraving prior to placing your order. If you want to make sure you entered an engraving, it will appear on your order confirmation email sent after the order is placed and in your profile under “My Orders”.

 

 

CAN I CANCEL MY ORDER?

To cancel an order, email us at support@bayparty.com and our team will cancel and refund the original method of payment for you. Keep in mind that we’re not able to cancel orders that include engraved items since they are already processed. Be sure to check out the Engagement FAQ's for more details on canceling an engagement ring or wedding band.